Supporter care charter

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We’re here until people with mental health problems have a fair chance in life. Without our supporters, we would not be able to achieve this vision.

We value our supporters

  • We see our supporters as individuals, not numbers
  • We respect the opinions and beliefs of all our supporters
  • We don’t sell personal data or share it with third parties
  • We want to develop long-lasting relationships with all new and existing donors
  • We store your contact details securely on our database for administrative and communications purposes

We listen and communicate

  • We welcome questions about our fundraising activities and projects
  • Our communications will be honest, truthful, and transparent
  • We encourage feedback on our work
  • We will contact you according to your communication preferences
  • We will respect your privacy if you do not wish to be contacted

We will maintain the highest standards

  • All our activities are fair, open, and legal
  • We abide by the Institute of Fundraising’s Code of Practice
  • We are committed to equal opportunities and diversity in all we do
  • We admit when we have made a mistake and we work hard to put it right
  • We take complaints seriously: we have a policy in place and will respond to complaints in seven days and aim to resolve them within 30 days

 We fundraise responsibly and respectfully

  • Every donation makes a difference, no matter what size
  • We will acknowledge and bank your gift within five working days
  • We will use donations for the purposes for which they were intended
  • Our fundraisers will never put pressure on you to donate
  • We keep our administration and fundraising costs to a minimum

 

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Last modified
10/09/2018 - 14:19

Join us in the fight for equality in mental health

We're dedicated to eradicating mental health inequalities. But we can't do it without your support.

Please take this journey with us - donate today.

Donate now