At Centre for Mental Health, and our trading arm Centre for Mental Health Training, we take care to protect and respect any personal data you choose to share with us.

  • We only use your personal information to contact you if you have provided permission for us to do so.
  • We only use personal information in the ways we need to and the ways you expect us to. With your permission, we will keep you up to date with our research and policy-changing work, events, and any fundraising activities.
  • If you want us to change the way we use your data, we promise to act straight away.
  • We will never release your personal information to organisations outside of Centre for Mental Health or Centre for Mental Health Training for their marketing purposes.
  • We take care to safeguard your personal information through secure systems and governance policies.

You can read more about our values in our Supporter care charter.

1. How we collect personal information about you

We may collect personal information from you when you contact or interact with us. For example, you may enquire about our work, register for our newsletter, make a donation to us, ask a question about mental health, or request to download a copy of one of our reports. It could be when you phone us, go onto our website, contact us by email, or meet us at an event.

2. What information do we collect?

The personal information we collect might include your contact details such as name, email address, postal address, and telephone number. For credit/debit card transactions, we use trusted suppliers, GoCardless and Stripe, as well as information you provide in any correspondence between us.

We gather general information about the use of our websites, for example on which pages are visited the most frequently, and how many people have clicked on links in Centre for Mental Health emails. We may use this information to make improve our web pages.

3. Cookies

Like most websites we use cookies to deliver a personalised service. Find out more about cookies.

Cookies are small files which download to your device to help websites recognise your device and function better to meet your use. A cookie on its own can't be used to identify you. 

Find out how to control and delete cookies.

4. How do we use personal information?

We may use your personal information to:

  • Keep in touch with you to share news and insights into our latest research, publications, and activities
  • Send you important administrative messages, help us identify you when you contact us, and to properly maintain our records, including Gift Aid records
  • Provide you with information about our future plans

To enable us to contact you we may share your information with trusted partners and suppliers. We ensure that they store the data securely and delete it when it is no longer needed. We will not sell or otherwise distribute your details to any third parties for their marketing purposes. Any personal information you share with us will only be used for the purposes for which you shared it.

We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority).

You can request changes to the way we contact you at any time. To do so, email contact@centreformentalhealth.org.uk or call us on 020 7717 1558. Any personal information we collect on this site is confidential. It will only be used for our purposes.

6. Who sees your personal information?

Your personal information may be used by our staff so that they can contact you about our work (with your permission), or improve the way our websites and resources work for you.

We may share your information with trusted organisations that work with us or on our behalf to deliver our services, for example, our website provider. This will only be for specific data processing purposes, carried out under strict restrictions about how your data is processed. We will never sell or share your personal data, or information on your use of our websites, with other organisations for their marketing purposes.

We may also be required to share data with regulatory authorities if required to by law.

7. Your information security

It is important to us that you know your data is secure.

We have the appropriate systems in place to safeguard your personal information, whether it’s data we keep securely online, in electronic form, or on paper in our offices. You can be assured that your data is protected from improper access, inappropriate changes, or loss. We only keep it as long as is necessary (for example, we need to ensure we file records for the collection of Gift Aid).

Our website may contain links to external sites. We will only link to sites which we believe share and meet our privacy standards. However, we are not responsible for the content or the privacy practices employed by other sites.

Debit or credit card details which we receive on our website to complete donations or payments are passed securely to our payment processing partners GoCardless and Stripe, according to the Payment Card Industry Security Standards.

8. Changes to our Privacy Policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information, and meets the standards set by regulatory authorities. We will update this Privacy Policy from time to time, so please check in or contact us if you would like to know how things have changed. For any major changes which affect the way your data is used, we will contact you directly with the relevant information.

9. Contact us about your personal information

You can update the details we hold about you, or request that we correct or remove information you think is inaccurate.

You also have the right to know all the personal information that Centre for Mental Health holds about you. We will respond to your request straight away, and will complete your request within one month.