A Guide to User-Focused Monitoring

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Setting up and running a project

3 January 2007

Historically, the views of people who use mental health services have been overlooked and sidelined in both service planning and research. While this is thankfully changing, there is still some way to go to ensuring that the views and experiences of people using services are put front and centre, in a meaningful way.

User-focused monitoring was developed in the 1990s by Diana Rose as a means of shifting the balance of power in research and valuing lived experience equally in services planning and development. This guide was produced in 2004 to help service users, providers, commissioners, clinicians and researchers to improve the quality of services. It sets out practical steps to help to put the principles of User Focused Monitoring into practice.

While much has changed in mental health services since User-Focused Monitoring was first developed, it continues to be an important means of understanding how well services are meeting people’s needs and bringing the values of coproduction into research.

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