Guide to User-Focused Monitoring

Setting up and running a project

This publication is essential reading for all mental health staff and service user groups who wish to ensure that the user's voice is heard in evaluations of mental health services.

It provides a step-by-step guide to setting up and running a user-focused monitoring project where teams of service users are trained to interview other users about their experiences.

It covers all stages of the project from recruiting the co-ordinator and interviewers, to training the team, developing research tools, analysing the findings and disseminating the final report.

An extract from the guide which includes the recommended criteria is available to download below.

Download Extract from A Guide to User-Focused Monitoring (PDF, 80 KB)