Centre for Mental Health

Key Performance Indicators for employment services

Evidence-based employment services for people with mental health problems are central to the 'social inclusion' agenda and to most users' hopes for recovery. Assisting services to develop and monitoring quality and outcomes requires a set of performance indicators which specify the key elements of good practice.

We have developed a set of indicators in partnership with several other organisations. They are based on information gathered by local services.

The Indicators and how to use them are published in Measuring what matters (see right). You can also download the Indicators themselves in Word format below.

Download the KPI framework (91 KB)

Developing Day Services

The National Social Inclusion Programme has launched a framework and guidelines for mental health day services.

The Day Services Outcomes Framework has been developed to help commissioners and providers to monitor, evaluate and measure the effectiveness of mental health day services.

The guidelines on how to identify good socially inclusive practice in mental health day services were developed to bring some objective criteria to the identification of services offering examples of good practice.